About the Position

Company: Personal Injury Law Firm

Job Title: Case Manager (Pre-Litigation)
Location: Dallas, TX, Hybrid
Position Type: Full-Time

About Us

We are hiring on behalf of one of the fastest growing personal injury firms in Texas. This client is a high-volume, digital-first law firm with a reputation for delivering excellent results for their clients. Their office runs at a fast pace and has the energy of a modern, growth-focused company, while still maintaining solid structure and systems that support both employees and clients.

The firm has a forward-thinking, entrepreneurial spirit with plenty of opportunity for the right person to establish themselves, take ownership of their role, and grow alongside the organization. Team members describe the environment as driven, collaborative, and full of momentum. If you are looking for a place where your contributions will be recognized and your career can expand quickly, this is the firm for you.

Position Responsibilities

We are seeking a Case Manager to join our client’s fast-growing personal injury law firm. In this role, you will manage the full pre-litigation lifecycle of personal injury cases and serve as the primary point of contact for clients. Your responsibilities will include coordinating medical treatment, overseeing insurance claims, and preparing settlement demands. Each Case Manager manages their own caseload while working closely with Case Support Assistants for administrative support.

This position is best suited for someone with strong communication, judgment, and organizational skills who thrives in a fast-paced, high-volume environment. It is an excellent opportunity to build your career and grow alongside one of Texas’s most dynamic personal injury firms.

Position Requirements

• Prior experience in personal injury case management or paralegal work

• Strong knowledge of HIPAA, insurance claims, LOPs, and personal injury processes

• Excellent English communication skills, both written and verbal

• Strong organizational skills and ability to manage multiple cases at once

• Proficiency with technology platforms such as CasePeer, Ring, Slack, Microsoft Office, CRIS, SignNow, ChartSwap, and Hona

• Ability to work with professionalism and empathy while guiding clients through complex, often emotional processes

• Spanish fluency a plus

• Key personal attributes: empathy, persistence, adaptability, emotional intelligence, integrity, and collaboration

Position Duties

In this role, you’ll contribute to our team by:

• Manage a personal caseload from intake through settlement or closure

• Serve as the primary point of contact for clients, keeping them updated and supported throughout their case

• Coordinate medical treatment and monitor client progress, addressing issues as they arise

• Communicate with insurance adjusters to confirm claim setup, liability decisions, and case updates

• Review and organize medical records in preparation for settlement

• Draft personalized demand letters and ensure all supporting documents are included

• Reconcile lien information and confirm providers are properly accounted for

• Research case details such as police reports and corporate defendant information

• Collaborate with Case Support Assistants for administrative execution

• Provide timely status updates to clients, providers, and attorneys